Freedom of Information Requests - October 2018

Recording Calls to the OPCC- 05102018-1

Question

1. Do you have any guidance or policy for the public or service users to record calls when they speak to your staff or call centres Do you Inform Users they can record. If the answer is no what is the reason for this please.
2. If You have a Unacceptable Behaviour Policy and Procedure can you tell me if one of these are to object to telephone calls being recorded by the caller due to it being not necessary or unwanted or indeed the staff member feels threatened can you explain why you would have such Unacceptable Behaviour Policy and Procedure that goes against current uk law.
3. Are your staff the majority of them who answer public calls or when meeting a member of public are staff aware of the policies and the laws ref telephone recordings using the relevant laws laid down by legislation. if the answer is no why not.
4. If you have no policy advice or framework for the above will you develop a policy etc. Will you encourage the public to record a 2 way conversation if the answer is no why not.
5. What are your organizations views on charging the public in foi requests and data protection and subject access requests should their information request be free. What happens in a situation a benefit claimant or non-waged person needs information what do you do to help them or someone who has no spare income. Is it fair if the public record you then they should charge you for a copy of the recording or video the same fee you charge them. Any tips and comments will help the public understand the uks public servants and business policies ref this subject.
6. What do you do and what is your policy when a serious complaint against a staff member is made when a person complains about wrong doing and has evidence of foul play in your organization will you accept covertly or permission based Audio or video evidence in the case.Do you Fully investigate under public interest laws and take note of any criminal charges. if the answer is no why not.

Answer

Thank you for your email dated 5th October 2019 where you requested information about OPCC policies and procedures. From our preliminary assessment, it is clear that we will not be able to answer your request without further clarification.

To be valid under Section 8(1)(b) of the Freedom of Information Act, a request for information must state the name of the applicant and an address for correspondence. Applicants must provide their real name and not use a pseudonym. In addition to this, Section 8(1)(c) requires that a request for information must also adequately describe the information sought. Therefore I would be grateful if you could be more explicit in what information you are requesting to comply with Section 8(1)(c) of the Act.

To help you define your request, Section 84 of the Act defines the ‘information’ a public authority can be asked to provide under the Act. It makes clear that it means recorded information held in any form, electronic or paper. Public authorities are not required to create new information in order to comply with a request for information under the Act. They only need to consider information already in existence at the time a request is received.

In addition to this, to comply with Section 8(1)(b) could you provide further details in relation to your full real name. This will then enable me to fulfil your request for information.

If I do not receive clarification within three months your request will be considered to have lapsed. (Under section 1(3) of the Freedom of Information Act (FOIA), a public authority need not comply with a request unless any further information reasonably required to locate the information is supplied).

Please remember to quote the reference number above in any future communications.

 

Security and Compliance Software – 05102018-2

Question

1. Can you please confirm if you currently use or plan to use any of the following software:

• SAP Business Integrity Screening
• SAP Access Control
• SAP Process Control
• SAP Audit Management
• Identity Access Management
• SAP GRC
• SAP Risk Management
• SAP Global Trade Services

In the event that you currently use any of the aforementioned software:

• Do you have a support contract with an external provider for SAP Support?
• If you employ any of the aforementioned software or have a support contract what is the renewal date?
• What ERP system do you use?
• Where is your SAP infrastructure located and in what format?
• When is the contract for third party support of your SAP infrastructure due for renewal?
• Do you manage SAP Security, SAP Role Authorisations and SAP Role Designs internally or through an external provider?
• If SAP Security, SAP Role Authorisations and SAP Role Designs is managed through an external provider, what is the renewal date?
• Which organisational department is responsible for managing overall SAP Security, Role Authorisations and Role Design?
• When is your next internal and external audit covering SAP roles and access?
• Where do you advertise any SAP related procurement opportunities?

Answer

I am writing to advise you that, following a search of our paper and electronic records, I have established some of the information you requested is held by the Office of the Northamptonshire Police and Crime Commissioner.

Can you please confirm if you currently use or plan to use any of the following software:

SAP Business Integrity Screening
No

SAP Access Control
No

SAP Process Control
No

SAP Audit Management
No

Identity Access Management
No

SAP GRC
No

SAP Risk Management
No

SAP Global Trade Services
No

In the event that you currently use any of the aforementioned software:

Do you have a support contract with an external provider for SAP Support?
No information held

If you employ any of the aforementioned software or have a support contract what is the renewal date?
No information held

What ERP system do you use?
Oracle

Where is your SAP infrastructure located and in what format?
No information held

When is the contract for third party support of your SAP infrastructure due for renewal?
No information held

Do you manage SAP Security, SAP Role Authorisations and SAP Role Designs internally or
through an external provider?
No information held

If SAP Security, SAP Role Authorisations and SAP Role Designs is managed through an
external provider, what is the renewal date?
No information held

Which organisational department is responsible for managing overall SAP Security, Role
Authorisations and Role Design?
No information held

When is your next internal and external audit covering SAP roles and access?
No information held

Where do you advertise any SAP related procurement opportunities?
No information held

If you are dissatisfied with the handling of your request, you have the right to ask for an internal review. Internal review requests should be submitted within two months of the date of receipt of the response to your original letter and should be addressed to: Martin Scoble, Chief Executive, Office of the Northamptonshire Police and Crime Commissioner, West Wing, Force Headquarters, Wootton Hall, Northampton, NN4 0JQ.

Please remember to quote the reference number above in any future communications. If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

 

CoPaCC subscriptions – 06102018-1

Question

1. How much has the OPCC paid to CoPaCC in 2016, 2017 and 2018?
2. what years has CoPaCC carried out transparency reports on the OPCC?
3. In what years has the OPCC received a transparency award from CoPaCC?

Answer

I am writing to advise you that, following a search of our paper and electronic records, I have established that the information you requested is held by the Office of the Northamptonshire Police and Crime Commissioner:

1. How much has the OPCC paid to CoPaCC in 2016, 2017 and 2018?
   2015/16 £995
   2016/17 Nil
   2017/18 Nil
2. In what years has CoPaCC carried out transparency reports on the OPCC?
   2017/18
3. In what years has the OPCC received a transparency award from CoPaCC?
   2017/18

If you are dissatisfied with the handling of your request, you have the right to ask for an internal review. Internal review requests should be submitted within two months of the date of receipt of the response to your original letter and should be addressed to: Martin Scoble, Chief Executive, Office of the Northamptonshire Police and Crime Commissioner, West Wing, Force Headquarters, Wootton Hall, Northampton, NN4 0JQ.

Please remember to quote the reference number above in any future communications. If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

 

IT and Microsoft Licences -11102018-1

Question

1. What is the current number of staff who use a PC or a laptop within your organisation?
2. What are the current Microsoft software licences (server and desktop) that you are using?
3. What is your annual IT spend on Microsoft licences?
4. Has your organisation moved, or is planning to move, to the Cloud in the next 12 months?
5. Are you due to undertake a review of your software estate in the next 12 months?
6. What is the name of the decision maker for IT spend in your organisation?

Answer

I am writing to advise you that, following a search of our paper and electronic records, I have established that some the information you requested is held by the Office of the Northamptonshire Police and Crime Commissioner.

1. What is the current number of staff who use a PC or a laptop within your organisation?
   22
2. What are the current Microsoft software licences (server and desktop) that you are using? The Office of the Northamptonshire Police and Crime Commissioner (OPCC) and Northamptonshire Police are two separate legal entities. IT support and systems are provided to the OPCC by Northamptonshire Police’s Information Services Department. Information about software licences and spend is not held by the OPCC. Northamptonshire Police’s Information Unit may hold some of the information you are seeking. If you have not already done so, then you may wish to write to Trina Kightley-Jones, Freedom of Information and Data Protection Team Leader, Information Unit, Force Headquarters, Wootton Hall, Northampton, NN4 0JQ / freedomofinformation@northants.police.uk
3. What is your annual IT spend on Microsoft licences?
   Please see answer to question 2
4. Has your organisation moved, or is planning to move, to the Cloud in the next 12 months?
   Please see answer to question 2
5. Are you due to undertake a review of your software estate in the next 12 months?
   Please see answer to question 2
6. What is the name of the decision maker for IT spend in your organisation?
   Simon Clifford is the Director for Technology and Digital Transformation for the OPCC.

If you are dissatisfied with the handling of your request, you have the right to ask for an internal review. Internal review requests should be submitted within two months of the date of receipt of the response to your original letter and should be addressed to: Martin Scoble, Chief Executive, Office of the Northamptonshire Police and Crime Commissioner, West Wing, Force Headquarters, Wootton Hall, Northampton, NN4 0JQ.

Please remember to quote the reference number above in any future communications. If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

 

Force Stats and Corby 12102018-1

Question

1. How many policing teams/units existed to oversee a) Corby Borough and b) Northamptonshire in 2009?
2. How many policing teams/units currently exist to oversee a) Corby Borough and b) Northamptonshire?
3. How many police officers where in each of the aforementioned teams/units in a) Corby Borough and b) Northamptonshire in 2009?
4. How many police officers are currently in each of the aforementioned teams/units in a) Corby Borough and b) Northamptonshire?
5. How many burglaries were there on a) commercial and b) residential properties in Corby Borough in 2009?
6. How many burglaries have there been so far this year on a) commercial and b) residential properties in Corby Borough?
7. How many sick days have across the force have there been in each year since 2009?
8. What is the average number of sick days per police officer for each year since 2009?
9. Please provide a breakdown of the ‘man hours’ spent in a) Kettering, b) Northampton, c) Corby and d) Wellingborough on Friday and Saturday evenings so far this year?
10. What was the average response time to an urgent issue in Corby in 2009, 2016, 2017 and 2018?
11. What is the ‘minimum manning’ after midnight on a) a weekday and b) a weekend in Corby Borough?

Answer

I am writing to advise you that, following a search of our paper and electronic records, I have established that the information you requested is not held by the Office of the Northamptonshire Police and Crime Commissioner.

The Office of the Northamptonshire Police and Crime Commissioner (OPCC) and Northamptonshire Police are two separate legal entities. Information regarding operational policing matters is the responsibility of Northamptonshire Police, therefore the OPCC does not hold any of the information you have requested.

Northamptonshire Police’s Information Unit may hold some of the information you are seeking. If you have not already done so,then you may wish to write to Ian Kelly, Freedom of Information  Data Protection Team Leader, Information Unit, Force Headquarters, Wootton Hall, Northampton, NN4 0JQ / freedomofinformation@northants.pnn.police.uk

If you are dissatisfied with the handling of your request, you have the right to ask for an internal review. Internal review requests should be submitted within two months of the date of receipt of the response to your original letter and should be addressed to: Martin Scoble, Chief Executive, Office of the Northamptonshire Police and Crime Commissioner, West Wing, Force Headquarters, Wootton Hall, Northampton, NN4 0JQ.

Please remember to quote the reference number above in any future communications. If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

 

Recording Calls to the OPCC- 15102018-1

Question

1. Are Service Users or the general public allowed to audio-visually record meeting and calls with your staff? If so, do they require permission or are they permitted to do so covertly?
2. Do you have any guidance or policy for the public or service users to record calls when they speak to your staff
3. What is your organisations protocol on service users recording calls when they speak to your staff or call centres? Please provide a copy of your policy, procedure and guideline notes on this issue.
4. Do you Inform Users they can record. If the answer is no what is the reason for this please if so do send me a copy.
5. Are service users made aware of their right to record the encounter, if they choose to do so? Is this reflected in you policy document on the matter?
6. Does your organisation have an “Unacceptable Behaviour” policy? If so, please can you provide me with a copy? Regarding court staff the public or the court itself.
7. If such a policy contains points of objectionable behaviour such as telephones calls being recorded by the caller due to them being not necessary or unwanted or needed, and furthermore the staff members may feel threatened or apprehensive, are you aware that denying users the right to record calls goes against the current UK laws.
8. Are your policies and procedures compliant with the public right to audio-visually record encounters with your staff, without their consent? If not, will you provide appropriate training for your staff so they are fully informed of the Public right to record?
9. What is our organisations current charging policy for Freedom of Information requests (FOI) or Subject Access Requests (SAR)? If charges are applied are concessions available for those on low income or students?
10. What is your organisations complaints policy? Please can you forward me a copy? Does your complaints procedure permit service users evidence such as covert call recordings to form part of the investigation?

Answer

I am writing to advise you that, following a search of our paper and electronic records, I have
established some of the information you requested is not held by the Office of the Northamptonshire Police and Crime Commissioner.

1. What is your organisations complaints policy? Please can you forward me a copy?
   Does your complaints procedure permit service users evidence such as covert call
   recordings to form part of the investigation?

   The OPCC complaints policies are published on our website and can be found at: Complaints

2. Are Service Users or the general public allowed to audio-visually record meeting and
   calls with your staff? If so, do they require permission or are they permitted to do so covertly?

   The OPCC’s Policy for Dealing with Unreasonable and Unreasonably Persistent Complainants and Vexatious Complaints defines “electronically recording meetings and conversations without the prior knowledge and consent of the other persons involved” as unreasonable, unreasonably persistent and vexatious behaviour.

3. Do you have any guidance or policy for the public or service users to record calls when they speak to your staff

   No information held

4. What is your organisations protocol on service users recording calls when they speak to your staff or call centres? Please provide a copy of your policy, procedure and guideline notes on this issue.

   No information held.

5. Do you Inform Users they can record. If the answer is no what is the reason for this please if so do send me a copy.

   No information held.

6. Are service users made aware of their right to record the encounter, if they choose to do so? Is this reflected in you policy document on the matter?

   No information held.

7. Does your organisation have an “Unacceptable Behaviour” policy? If so, please can you provide me with a copy? Regarding court staff the public or the court itself.

   The OPCC staff Code of Conduct policy is published on our website and can be found at: Staff Code of Conduct

8. If such a policy contains points of objectionable behaviour such as telephones calls being recorded by the caller due to them being not necessary or unwanted or needed, and furthermore the staff members may feel threatened or apprehensive, are you aware that denying users the right to record calls goes against the current UK laws.

   No information held.

9. Are your policies and procedures compliant with the public right to audio-visually record encounters with your staff, without their consent? If not, will you provide appropriate training for your staff so they are fully informed of the Public right to record?

   No information held

10. What is our organisations current charging policy for Freedom of Information requests (FOI) or Subject Access Requests (SAR)? If charges are applied are concessions available for those on low income or students?

    The OPCC complies with all relevant Data Protection and Freedom of Information legislation.